Refund Policy
At Nord View, we are committed to delivering high-quality website design and development services tailored to each client’s needs. However, we understand that certain situations may require a refund request. This policy outlines the conditions under which refunds may be granted.
1. Services Covered
This refund policy applies to the following services:
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Business/Portfolio Website Design (Showcase Website)
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E-commerce Website Development
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Website Redesign Services
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Website Maintenance and Technical Support
2. When Refunds Are Not Applicable
Refunds will not be granted in the following cases:
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The project has already started (e.g., design mockups have been sent or development has begun)
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One or more project stages have been approved by the client
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The client cancels without a valid reason after work has started
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Delays are caused by the client (e.g., lack of content, slow responses, or no communication)
3. Cancellation Before Project Start
If the client requests to cancel before the project has started, a full refund minus administrative fees (5% to 10%) may be issued. These fees cover transaction and processing costs.
4. Refund Request Window
Refund requests must be submitted within 7 days of the initial payment and before any actual work on the project has begun.
5. Exceptional Cases
Partial or full refunds may be considered in exceptional situations, such as:
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Billing errors
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Technical inability to complete the service
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Failure to deliver the service as agreed (subject to review and evidence)
6. How to Request a Refund
To request a refund, please contact us via email at:
contact@nordview.com
Subject: Refund Request
Please include:
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Your full name
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Order date or invoice number
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The service purchased
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The reason for your refund request (in detail)
7. Contact Information
For any questions related to this policy, you can reach us at: Email: support@nordview.com